Jones Crumpets
Jones Crumpets, a beloved bakery renowned for its delicious crumpets, sought to streamline operations and expand into new markets. Their need for a reliable system to manage high order volumes and quickly update product details across locations led them to Slerp. When a “Top 10 Eats” newspaper feature suddenly boosted their visibility, Jones Crumpets was fully prepared to handle the surge in demand—thanks to their direct ordering channel powered by Slerp.
Challenges
- Managing a high volume of orders efficiently while ensuring a seamless customer experience.
- Maintaining a reliable and secure payment system for all transactions.
- Expanding into new locations and markets with flexibility around product availability and inventory management.
- Needing to make instant changes to menu items and store details without delays.
Solution
Why Jones Crumpets chose Slerp
- Flexibility: Slerp’s platform allows Jones Crumpets to quickly add, remove, and update products with ease.
- Location management: The ability to create new locations with unique operations, such as delivery radius, operating hours, cut-off times, and inventory management.
- Efficient order processing: Simplified management tools enabling quick and easy order fulfilment.
- Dedicated support: Continuous, reliable support from Slerp, ensuring that the system operates smoothly at all times.
Results
By partnering with Slerp, Jones Crumpets has achieved greater flexibility and efficiency in managing their online operations. The partnership has not only simplified their operations but also set them up for growth in new markets, providing a strong foundation for long-term success. A notable example of this readiness is when a top 10 eats feature in a newspaper sent their sales soaring. Thanks to their direct ordering channel, they were able to handle the surge, leading to:
- 500% growth in online orders
- 90% of deliveries are nationwide
- Streamlined operations to support sustainable growth
